Scale Your Veteran-Owned Business Without the Overhead
Dedicated sales, support, and back-office teams at 70% less than US cost—built by a fellow veteran who understands your mission.
See Your Savings Instantly
Select your team size to calculate
12 dedicated agents · full-time
That’s $45K back every month
Veteran Businesses in the US
Average Cost Savings
Services Available
Monthly Team Attrition
The Growth Dilemma Every Veteran Business Owner Faces. Your operation is growing but hiring, training, and overhead are eating your margin.
The Challenge
The Foundry Solution
Hiring a 5-person team costs $350K+/year
Salaries, benefits, office space, equipment, and turnover costs add up fast. Most veteran-owned businesses can't absorb that overhead while reinvesting in growth.
$350K+ annuallyGet a dedicated 5-person team for ~$105K/year
Same quality, same dedication, 70% less cost. Our Kosovo-based teams deliver US-quality work at nearshore economics, freeing capital for what matters.
70% savingsGrowth outpaces your team — you're stuck in operations
You're winning contracts and landing clients, but spending your days managing support tickets and onboarding instead of leading your business.
2-4 months to hireAdd capacity in 2-4 weeks, not 2-4 months
We recruit, train, and deploy dedicated team members to your account in weeks. Scale up for a new contract, scale down when the project ends.
4-week launchGeneric offshore BPOs don't get veteran business culture
You need a partner who understands accountability, mission-first thinking, and the standard of excellence your service taught you to expect.
Cultural mismatchFounded by a US Army Veteran who gets the mission-first mindset
We operate like a unit — clear objectives, defined accountability, no excuses. Your dedicated team is led by someone who held the same standard you do.
Veteran-ledEverything You Need to Scale. From sales teams to back-office operations—47 services tailored to your business.
Inbound Sales Teams
- •Qualified lead handling & appointment setting
- •Product demos & consultative selling
- •CRM management & pipeline tracking
- •Revenue recovery & upsell programs
Outbound Sales Teams
- •Cold & warm outreach campaigns
- •Lead generation & list building
- •Follow-up sequences & nurturing
- •Market research & competitive intel
Customer Support
- •Multi-channel support (phone, email, chat)
- •Technical troubleshooting (Tier 1-2)
- •Customer onboarding & success
- •Retention & churn prevention
Back Office & Admin
- •Data entry & document processing
- •Bookkeeping & invoice management
- •HR administration & payroll support
- •Order fulfillment & logistics coordination
Technical Support
- •SaaS product support & onboarding
- •IT helpdesk & system administration
- •QA testing & bug reporting
- •Database management & reporting
Custom Solutions
- •Build a team around your exact needs
- •Hybrid roles & cross-functional teams
- •Industry-specific compliance (HIPAA, PCI)
- •Scale from 2 agents to 200+
Built for Performance. Real numbers, real results—no inflated claims.
Avg Cost Savings
Client Satisfaction
Monthly Attrition
Week Avg Launch
| Feature | In-House | Typical Offshore BPO | Foundry Solutions |
|---|---|---|---|
| Monthly Cost (5-person team) | $29K+ | $10-15K | ~$8.5K |
| English Proficiency | Native | Varied | Near-native |
| US Time Zone Alignment | Full | Limited | 6-hr overlap (CET) |
| Annual Attrition Rate | 20-30% | 40-45% | 18-22% |
| SLA Guarantees | N/A | Basic | Full SLAs + credits |
| Training Included | Your expense | Basic only | Ongoing & unlimited |
Why Veterans Choose Foundry. Three things no other BPO can offer.
Veteran Founded
Founded by a US Army Veteran who understands mission-first operations, accountability, and the value of keeping your word. We don't just talk about discipline and standards — we were trained in them. That ethos runs through every team we build.
The Kosovo Connection
We operate in Kosovo — a country the US military helped build through 25+ years of KFOR/NATO partnership. Thousands of American veterans served there. Our company continues that legacy of partnership in a nation shaped by American service.
GDPR Compliant, SLA-Backed
Enterprise-grade data protection with full GDPR compliance, contractual performance guarantees with service credits, and flexible 30-day exit terms. No long-term lock-ins, no hidden fees.
Why Kosovo?
Kosovo's young, educated workforce and strong US cultural alignment make it one of Europe's most compelling BPO destinations — without the quality compromises of traditional offshore markets.
From First Call to Full Production. A transparent, 4-phase process with realistic timelines.
Discovery
We learn your business, define requirements, and build your custom plan.
Team Assembly
We recruit, vet, and assign dedicated team members to your account.
Training
Deep product training, process documentation, and supervised practice.
Go Live
Full production with real-time dashboards, SLA tracking, and ongoing optimization.
Discovery
We learn your business, define requirements, and build your custom plan.
Team Assembly
We recruit, vet, and assign dedicated team members to your account.
Training
Deep product training, process documentation, and supervised practice.
Go Live
Full production with real-time dashboards, SLA tracking, and ongoing optimization.
Trusted by Veteran Business Owners. Hear from fellow veterans who scaled with Foundry.
We were spending over $400K a year on an in-house support team that couldn't scale fast enough for our government contracts. Foundry built us a dedicated 8-person team in under 5 weeks — same quality, 65% less cost. As a fellow veteran, Spencer gets the accountability and urgency our business demands.
The Kosovo connection sold me. Knowing our team works in a country America helped build — that matters. The quality of work has been outstanding from day one.
I needed a sales team that could represent my brand to government buyers. Foundry's team sounds professional, knows our product cold, and books qualified meetings every week.
The 30-day exit terms removed all the risk. We started with 3 agents, proved the model, and scaled to 12 within six months. No other BPO offered that flexibility.
The Veteran Growth Program
We built this program for veteran business owners who are ready to scale but need a partner, not just a vendor. Zero risk, full transparency, and the dedicated support your mission deserves.
Available to verified veteran-owned businesses. No obligation, no pressure.
Frequently Asked Questions
Everything veteran business owners want to know before getting started
Yes. Foundry Solutions Group was founded by Spencer Luna, a US Army Veteran. Military values — accountability, mission-first operations, and the standard of excellence — are embedded in how we run the company and build every client team. This isn't a marketing badge; it's who we are.
The US military has maintained a continuous presence in Kosovo through KFOR/NATO for over 25 years. Thousands of American service members have deployed there. Kosovo has deep ties to America and a young, educated, English-proficient workforce. We're building a company in a country shaped by American partnership — and that connection is personal.
We're flexible — you can start with as few as 2-3 dedicated team members and scale up as your business grows. Many veteran-owned businesses start small to prove the model, then scale rapidly once they see the results. There's no minimum contract size that prices out smaller operations.
Kosovo operates on Central European Time (CET), which provides a 6-hour overlap with the US East Coast and 9 hours with the West Coast during standard business hours. We offer flexible scheduling to maximize overlap with your team, and many of our agents work US-aligned hours. You won't experience the "graveyard shift" quality issues common with Asian outsourcing.
Absolutely. We're fully GDPR compliant with enterprise-grade data protection measures including encrypted communications, role-based access controls, secure VPN connections, and regular security audits. For government contractors, we work within your compliance requirements and can accommodate additional security protocols as needed.
Our Veteran Growth Program includes flexible 30-day exit terms — if you're not satisfied, you can walk away with 30 days' notice. No long-term lock-ins, no penalties. We earn your business every month through results, not contracts. This is the same flexibility we'd want if the roles were reversed.
Yes. We work with SDVOSB, VOSB, and other veteran-owned businesses that hold government contracts. We understand the compliance landscape and can adapt our processes to meet the standards your contracts require. Our teams are experienced with documentation requirements, quality standards, and the accountability government work demands.
Pricing is customized based on your specific requirements — team size, service complexity, coverage hours, and compliance needs. We're transparent about costs from day one with no hidden fees. Use our BPO Cost Calculator for an instant estimate, or schedule a discovery call for exact pricing tailored to your operation.
Your Mission. Our Support.
Join fellow veteran business owners who've scaled with dedicated teams at 70% less than US cost.