Outbound Sales & Appointment Setting

Our average is 15-20 qualified meetings per SDR per month, but it varies by industry, deal complexity, and ICP definition. Enterprise sales with longer cycles might be 10-15, while SMB sales can be 20-25+. We set realistic expectations during discovery based on your specific market.

We use the BANT framework by default (Budget, Authority, Need, Timeline), but we adapt to your qualification criteria. Every prospect is scored, and only leads that meet your specific requirements make it to your calendar. We can also use MEDDIC, CHAMP, or custom frameworks.

We have extensive experience with HubSpot, Salesforce, Pipedrive, Zoho, and most major CRMs. During onboarding, we map your workflows, set up custom fields, create reporting views, and ensure all data flows seamlessly. Our team handles all CRM data entry so your records stay clean.

No. Our agents are native-level English speakers from Kosovo with neutral, professional accents. They undergo accent neutralization training and are coached on American business communication styles. Most prospects assume they're calling from the US.

Our typical launch timeline is 4-24 weeks depending on your industry and service complexity. Quick launches (4-8 weeks) for transactional sales in industries like E-commerce or Food Services. Standard timelines (10-16 weeks) for moderate complexity B2B sales. Complex launches (16-24 weeks) for highly technical or regulated industries requiring extensive product training and compliance knowledge. We provide transparent, phased timelines with clear milestones.

We track meeting quality closely. If your team is experiencing no-shows or unqualified prospects, we immediately adjust our qualification criteria, refine scripts, and retrain. Quality matters more than quantity, we'd rather book 12 great meetings than 20 mediocre ones.

Absolutely. We adapt to your process, not the other way around. Bring us your scripts, objection handlers, qualification criteria, and sales methodology. We'll learn it, follow it, and suggest optimizations based on what we see working in the field.

Both. If you have a list, we'll work it. If you need us to build lists, we use tools like Apollo, ZoomInfo, LinkedIn Sales Navigator, and industry databases. We can also enrich your existing data with verified contact information and company intelligence.

Every common objection is documented and scripted during onboarding. We role-play objection handling during training and continuously update scripts based on real-world patterns. Our team knows the difference between a brush-off and a real objection, and we handle both professionally.

Full transparency. You get access to a real-time dashboard showing dials, connects, conversations, emails sent, meetings booked, and conversion rates. All calls are recorded and available for review. We send weekly performance summaries and conduct monthly business reviews.

Yes. We can set up live call monitoring, call recording playback, and scheduled call shadowing sessions. Many clients listen to a sample of calls weekly to provide feedback and ensure brand alignment. Total transparency is part of our model.

We maintain backup coverage for every account. If an agent leaves, we have trained backup SDRs ready to step in with minimal disruption. Transition time is typically 2-3 days. Unlike losing an in-house SDR, you don't have to start recruiting from scratch.

We do multi-channel: cold calling, email campaigns, LinkedIn outreach, and voicemail drops, all coordinated. Most successful programs use 3-4 touchpoints per prospect. We follow your preferred cadence and can integrate with tools like Outreach, SalesLoft, or Apollo.

During onboarding, we study your brand guidelines, website copy, and existing sales materials. We write scripts that match your tone (professional, casual, technical, etc.) and submit them for approval. Regular QA ensures consistency. Your team can request adjustments anytime.

We track: total dials, connect rate, conversation rate, meetings booked, meeting-to-show rate, qualified opportunity rate, and pipeline generated. You can add custom metrics based on your needs. Reports are available in real-time via dashboard or delivered weekly via email.

Yes. Need to add SDRs for a product launch or seasonal push? We can ramp up with 2 weeks notice. Need to scale down temporarily? We adjust. Unlike in-house teams, you have flexibility without the pain of hiring/firing.

We provide dedicated SDRs who work exclusively on your account and learn your business deeply, not gig workers or shared pools. Your SDRs become true extensions of your team, understanding your product, ICP, and sales process inside-out. This dedicated model delivers far better results than on-demand platforms using freelance contractors.

We charge for hours worked (per-agent monthly pricing), not per meeting. This aligns our incentives—we focus on quality and long-term success, not gaming the numbers. You pay for dedicated capacity, and we optimize for your business outcomes.

The Launch Partnership is our comprehensive onboarding program that replaces traditional "pilot" approaches. It includes a 4-phase implementation process (Discovery, Training, Supervised Production, Full Production), a dedicated US-based transition manager, custom training curriculum, performance guarantees with SLAs, real-time KPI dashboards, and flexible exit terms with 30-day notice. We invest in your success through dedicated resources rather than offering discounts—standard rates from day one, with setup fees waived ($3,000-$20,000 value depending on team size).

Setup and onboarding fees ($3,000-$20,000 depending on team size) are waived during the Launch Partnership. This covers agent training, CRM integration, knowledge base setup, recruitment, and system configuration. Standard rates apply from day one—we don't discount our rates because we don't discount our quality. Instead, we invest in your success through the Launch Partnership's comprehensive resources and support.

Pricing is customized based on your specific requirements. Base rates start from $1,400/agent/month and adjust based on service complexity, coverage hours needed, language requirements, compliance certifications, and technology integrations. Use our BPO calculator for an instant estimate, or schedule a discovery call for exact pricing tailored to your outbound sales program.