Premium Customer Operations. Nearshore Economics.
Choose one service or combine them. We adapt to your business needs.
Outbound Sales & Appointments
Turn Your Leads Into Booked Meetings
Professional SDRs who represent your brand and fill your calendar
Key Features:
- Cold calling & warm outreach
- Lead qualification (BANT framework)
- Appointment setting & calendar management
- CRM integration (HubSpot, Salesforce, Pipedrive)
- Custom scripts aligned to your ICP
- Weekly performance reporting
Ideal For:
B2B SaaS, Professional Services, High-ticket Sales
Average: 15-20 qualified meetings/month per agent
Inbound Customer Support
Professional Support That Represents Your Brand
Empathetic, knowledgeable agents who treat your customers like their own
Key Features:
- Multi-channel support (phone, email, chat)
- Technical troubleshooting
- Customer onboarding & training
- Ticket management & tracking
- Knowledge base creation
- Quality assurance reviews
Ideal For:
SaaS, E-commerce, Subscription businesses
95%+ customer satisfaction scores
After-Hours & Overflow
Never Miss A Call. Ever.
24/7 coverage or overflow support when your team is at capacity
Key Features:
- Flexible coverage (weekends, holidays, after-hours)
- Emergency escalation protocols
- Seamless handoffs to your team
- Real-time notifications
- Custom on-call procedures
- Holiday & weekend support
Ideal For:
Growing teams, Service businesses, Global companies
100% call answer rate during coverage hours
Multilingual Support
Expand Globally Without The Complexity
Native-level support in 10+ languages from European-based agents
Key Features:
- 10+ languages available
- Native & near-native speakers
- Cultural sensitivity training
- Localized scripts & workflows
- Translation services included
- European time zone coverage
Ideal For:
International expansion, European markets, Multilingual customer base
Same quality, any language
Languages: English, Albanian, Serbian, German, Italian, French, Swedish, Turkish, Spanish, Greek, Macedonian
How We're Different
The best of both worlds: premium quality at nearshore pricing
| Traditional Offshore | Expensive Onshore | Foundry Solutions ✓ | |
|---|---|---|---|
| Communication | Poor communication | Native English | Crystal-clear English |
| Pricing | $ | $$$$ | 40-60% cost savings |
| Culture | Cultural disconnect | Limited scalability | European work ethic |
| Accountability | No clear ownership | Long contracts | US leadership & oversight |
| Training | Generic training | Enterprise bureaucracy | Military-grade process |
| Time Zones | Time zone chaos | Limited hours | Perfect US overlap (CET) |
Communication
Pricing
Culture
Accountability
Training
Time Zones
Service Add-Ons
Optional enhancements to supercharge your operations
CRM Integration & Setup
Seamless integration with your existing tools and workflows
Custom Reporting Dashboards
Real-time metrics and KPIs tailored to your business
QA & Call Recording
Quality assurance reviews and call recording for training
Training & Documentation
Comprehensive SOP development and agent training materials
Performance Optimization
Ongoing analysis and optimization of your operations
Custom Integrations
Connect to any tool or platform your business uses
Built for Your Industry
Industry-specific expertise and tailored workflows
Technology / SaaS
- Product demo scheduling
- Onboarding support
- Technical troubleshooting
E-commerce
- Order management
- Returns & exchanges
- Product questions
Professional Services
- Appointment scheduling
- Client communication
- Lead qualification
Real Estate
- Lead follow-up
- Showing scheduling
- Buyer/seller communication
Finance / Insurance
- Quote requests
- Policy support
- Claims assistance
Healthcare
- Appointment booking
- Patient inquiries
- Insurance verification
Education
- Enrollment support
- Course information
- Student services
Home Services
- Service scheduling
- Quote requests
- Customer follow-up
From Discovery to Launch in 2 Weeks
Our proven onboarding process gets you up and running fast
Discovery Call & Needs Assessment
We learn your business, goals, and specific requirements
SOP Development & Script Writing
Custom processes and scripts tailored to your brand voice
Agent Training & Quality Checks
Comprehensive training on your product, service, and standards
Soft Launch & Optimization
Controlled rollout with real-time feedback and adjustments
Full Production & Weekly Optimization
Ongoing performance tracking and continuous improvement
Discovery Call & Needs Assessment
We learn your business, goals, and specific requirements
SOP Development & Script Writing
Custom processes and scripts tailored to your brand voice
Agent Training & Quality Checks
Comprehensive training on your product, service, and standards
Soft Launch & Optimization
Controlled rollout with real-time feedback and adjustments
Full Production & Weekly Optimization
Ongoing performance tracking and continuous improvement
Frequently Asked Questions
Everything you need to know about our services
We start with a comprehensive discovery process where we learn your product inside and out. Then we create custom training materials, conduct hands-on training sessions, and run quality checks before launch. Your team can review and approve all training materials.
We have a rigorous 5-stage hiring process: English proficiency testing, background checks, skills assessment, culture fit interviews, and trial periods. Only about 5% of applicants make it through our process. All agents undergo continued training and regular quality reviews.
Multi-layered approach: (1) Rigorous hiring, (2) Comprehensive training, (3) Regular QA reviews, (4) Call recording and monitoring, (5) Weekly performance reports, (6) Direct escalation channels. You have full visibility into quality metrics.
We own it. We have clear escalation protocols and immediate correction processes. Every mistake becomes a training opportunity. We also carry liability insurance and have clear accountability chains.
We offer both. Most clients prefer dedicated agents who learn your business deeply. Shared pools work well for overflow or after-hours coverage. We recommend dedicated for best results.
Ready to Build Your Operation?
Start with a transparent timeline and performance guarantees. See exactly how we'll build your team in our pricing calculator.