Foundry Solutions Group Blog https://foundrysolutionsgroup.com/blog Practical insights on customer operations, sales development, and outsourcing strategy for SMBs. en-us Thu, 09 Apr 2026 19:58:48 GMT <![CDATA[Poland's Costs Are Rising. Here's Where European Outsourcing Buyers Are Moving in 2026.]]> https://foundrysolutionsgroup.com/blog/european-outsourcing-moving-to-kosovo-2026 https://foundrysolutionsgroup.com/blog/european-outsourcing-moving-to-kosovo-2026 Thu, 26 Feb 2026 00:00:00 GMT Spencer Luna Industry Insights <![CDATA[Poland's 2026 Labor Reform: What Outsourcing Buyers Need to Know About Rising Costs]]> https://foundrysolutionsgroup.com/blog/poland-labor-reform-outsourcing-costs-2026 https://foundrysolutionsgroup.com/blog/poland-labor-reform-outsourcing-costs-2026 Wed, 25 Feb 2026 00:00:00 GMT Spencer Luna Industry Insights <![CDATA[Europe's Best-Kept BPO Secret: Why Kosovo Is Beating Poland, Portugal, and the Philippines for Multilingual Support]]> https://foundrysolutionsgroup.com/blog/kosovo-bpo-nearshore-europe-german-language-2026 https://foundrysolutionsgroup.com/blog/kosovo-bpo-nearshore-europe-german-language-2026 Wed, 21 Jan 2026 00:00:00 GMT Spencer Luna Industry Insights <![CDATA[BPO Call Centers in 2026: The AI Automation Paradox (Why Human Agents Are More Valuable Than Ever)]]> https://foundrysolutionsgroup.com/blog/bpo-call-centers-ai-automation-2026 https://foundrysolutionsgroup.com/blog/bpo-call-centers-ai-automation-2026 Tue, 20 Jan 2026 00:00:00 GMT Spencer Luna Industry Insights <![CDATA[Need a Virtual Assistant in 2026? The Complete Guide for Growing Businesses]]> https://foundrysolutionsgroup.com/blog/virtual-assistant-guide-2026 https://foundrysolutionsgroup.com/blog/virtual-assistant-guide-2026 Mon, 19 Jan 2026 00:00:00 GMT Spencer Luna Business Strategy <![CDATA[What is the BPO Industry? Complete Guide 2026]]> https://foundrysolutionsgroup.com/blog/what-is-bpo-industry-complete-guide-2026 https://foundrysolutionsgroup.com/blog/what-is-bpo-industry-complete-guide-2026 Sat, 17 Jan 2026 00:00:00 GMT Spencer Luna Industry Insights <![CDATA[Customer Support Outsourcing Cost: 2025–2026 Pricing Guide]]> https://foundrysolutionsgroup.com/blog/customer-support-outsourcing-cost-2025-2026 https://foundrysolutionsgroup.com/blog/customer-support-outsourcing-cost-2025-2026 Sun, 04 Jan 2026 00:00:00 GMT Spencer Luna Customer Operations <![CDATA[How to Choose a BPO Partner: Practical Checklist for US & EU Companies]]> https://foundrysolutionsgroup.com/blog/how-to-choose-bpo-partner-2025-2026 https://foundrysolutionsgroup.com/blog/how-to-choose-bpo-partner-2025-2026 Sun, 04 Jan 2026 00:00:00 GMT Spencer Luna Business Strategy <![CDATA[Nearshore vs Offshore Outsourcing: How US & EU Companies Should Decide in 2026]]> https://foundrysolutionsgroup.com/blog/nearshore-vs-offshore-outsourcing-2026 https://foundrysolutionsgroup.com/blog/nearshore-vs-offshore-outsourcing-2026 Sat, 03 Jan 2026 00:00:00 GMT Foundry Solutions Team Outsourcing <![CDATA[Why Companies Outsource Customer Support in 2026]]> https://foundrysolutionsgroup.com/blog/why-companies-outsource-customer-support-2026 https://foundrysolutionsgroup.com/blog/why-companies-outsource-customer-support-2026 Sat, 03 Jan 2026 00:00:00 GMT Spencer Luna Customer Operations <![CDATA[How We Built a Kosovo BPO That Balances Quality, Cost, and Real-Time Collaboration , And Why It Might Be Your Best Kept Secret]]> https://foundrysolutionsgroup.com/blog/kosovo-bpo-quality-cost-collaboration https://foundrysolutionsgroup.com/blog/kosovo-bpo-quality-cost-collaboration Thu, 02 Jan 2025 00:00:00 GMT Spencer Luna Founder's Perspective